Complaint letters and reply letter

COMPLAINT LETTER

Ayun MCA, S.Pd.

Bogor, Jawa Barat

July 11^th 2013

Ega Dwiatmojo, S.Pd., M.Pd.

Wijanarko Study Guidance Institute

Budi agung

Bogor, Jawa Barat

Dear Mr. Wijanarko

On July 5^th 2013 I had signed up the program of your Institute that was offered to my school. I also had given a registration fee for fulfilling the regulations. After that, I waited the result of registration in your company website for a week. Unfortunately, the result that I want was not enclosed there. Besides, last acceptance was two days ago. It means that I am not accepted, but I had given a registration fee for the program.

To resolve my problem, please give me an explanation why this problem occurred. In addition, please give my money back immediately.

I look forward to your reply and resolution of my problem. I will wait three days before contacting my Attorney general. Please contact me at the above address or telephone number.

Sincerely,

Ayun MCA, S.Pd.

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REPLYING OF COMPLAINING LETTER

Ega Dwiatmojo, S.Pd., M.Pd.

Bogor, Jawa barat

July 12^th 2013

Ayun MCA, S.Pd.

Bogor Senior High School

Sukadamai Street 13

Bogor, Jawa barat

Dear Mr. Ayun

Thank you for taking time to contact my company to explain the problem you have recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. We also note your feedback on availability of information regarding our products and services as well as the service levels.

In this case I would like to explain you why you got the problem. After doing some action, we found that the system of our company website was in trouble. Therefore, your data was not displayed when you imported them. To show our responsibility, we will give your money back.

Once again, please accept our sincere apologies and we look forward to serve you. If you need further assistance, you may contact us at Ayuntebox@yahoo.com or at the above address.

At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.

Best Regards.

Ega Dwiatmojo, S.Pd., M.Pd.

Sales Manager

Wijanarko Study Guidance Institute








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